Shipping Policy

Thank you for doing business with EMJ Fine Art Woodworking! To ensure a smooth experience, please review our shipping policy before placing your order.

1. Shipping Destinations:

   a) United States: We are pleased to offer free standard shipping within the United States for orders totaling $300.00 or more (before taxes and discounts). For orders below $300.00, standard shipping rates will apply, which will be calculated during the checkout process.

   b) Canada: We also ship to Canada; however, please note that shipping charges, customs fees, duties, and taxes are the responsibility of the buyer. We do not offer free shipping to Canada, and the buyer will be responsible for any additional charges imposed by Canadian customs authorities.

2. Shipping Methods and Delivery Times:

   a) United States: For orders within the United States, we utilize reliable shipping carriers to ensure your package arrives in a timely manner. The estimated delivery time will be provided during the checkout process, and it may vary depending on your location. Please note that any delivery timeframes mentioned are estimates and not guaranteed.

   b) Canada: When shipping to Canada, we also employ trusted carriers; however, delivery times may be longer due to customs procedures. The estimated delivery time will be provided during the checkout process, but please be aware that delays may occur beyond our control due to customs clearance. We appreciate your understanding in such situations.

3. Order Processing:

   a) All orders are typically processed within 2-4 business days after payment verification. Please ensure that your shipping address is accurate during checkout, as we will not be responsible for any delays or additional charges incurred due to incorrect information provided.

4. Shipment Tracking:

   a) For all orders, we provide shipment tracking information, which will be emailed to you once your order has been shipped. You can use this information to track the progress of your shipment online.

5. Insurance:

   a) To provide you with peace of mind, insurance will be included with every order at no additional cost. This ensures that your package is protected against loss or damage during transit.

6. International Customs, Duties, and Taxes:

   a) For orders shipping to Canada, please be aware that customs fees, duties, taxes, and brokerage charges may apply. These additional charges are determined by Canadian customs authorities and are the responsibility of the buyer. Please consult your local customs office for more information on applicable fees.

7. Order Modifications and Cancellations:

   a) If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, modifications or cancellations may not be possible.

We are committed to providing you with exceptional service. If you have any further questions or require assistance with your order, please feel free to reach out to our customer service team. We value your business and look forward to serving you!

Note: This shipping policy is a basic guideline and may be subject to change or modification at our discretion.